By placing an order through our site, you warrant that:

• You are legally capable of entering into a binding contract.
• You are at least 18 years of age and can provide proof upon request.

All orders must be submitted via our website at jbmillingcenter.com

Office Hours: 9:am-5:00pm-Monday to Friday

Phone: 201-315-8312

Order Confirmation

After the completion of an order, customers will receive an email confirmation the same day the order is placed. Once the order is ready to ship, a shipping confirmation e-mail will be sent.

It is the customer's responsibility to review the order and ensure that all information including the shipping address, part number(s), part quantities and type of shipping information are correct.

If the information is incorrect, it is the customer's responsibility to contact JB Milling Center immediately via phone (201-315-8312) and/or email Jbmillingcenter@Gmail.Com informing JB Milling Center of this for correction. Due to the workflow of our business with custom made items, cancellation of orders must be made within the first 10 minutes that the order has been placed. This is especially important for STL orders.

All orders must be paid in full prior to shipment. This means any open invoices related to the order must be paid in a timely manner to release the order for shipment within our turnaround times.

We accept American Express, Visa, MasterCard and Discover. All prices are subject to change without notice.

We are not responsible for any losses or costs incurred or sustained by the customer when transmitting credit or debit card information.

All credit/debit card holders must be validated and approved by the card issuer.

If your payment card issuer does not approve or refuse to pay for any reason, we shall not be liable for any delay or non-payment.

Purchases of our products will be marked as JB Milling Center on your credit card statement.

Once we have completed an order, we will ship your product within 48 hours of regular business hours. (Monday through Friday- 9:00am to 5:00pm).

We use shipping carriers UPS .

Once the carrier has provided the tracking number, it will update your order with tracking information.

The order shipping fee is charged according to the weight and location of the product. Before reaching the final checkout page, you will see how much the shipping cost will be and if you decide to close the transaction or cancel the order, you may not place an order.

To discuss a return, refund or exchange, e-mail Jbmillingcenter@Gmail.Com Our work has been done according to your specifications, so there is rarely an occasion or justification for a return, refund or exchange. If you have questions or want to explore these options, we will work with you on a case-by-case basis.

View our Shipping Policy

REFUND AND CANCELLATION POLICY

All orders are custom made to the customer's specifications. Once production is started or completed your order cannot be canceled.

Any request to cancel a case that has been sent in for production needs to be requested by a written email. Any case cancellation will incur charges for the portion or entirety of the case that has undergone manufacturing.

Any case accepted for cancellation will be issued a JBMC Gift Card to be applied on future purchases. As we do not issue refunds to the original form of payment, an in-store credit will be issued.

JB Milling Center retains the right to refuse service to any customer who does not agree to the above policies.

In the event a customer cancels an order, the customer agrees to pay JB Milling Center for all costs and expenses incurred by JB Milling Center in connection with the day on which JB Milling Center receives the cancellation notice.

Please note that once opened, products such as zirconia polishing and grinding tools, zirconia blocks, implant components, and similar items are considered non-refundable at the JB Milling Center. 

This policy is in place to ensure the quality and safety of our products, as they may have specific storage requirements that could be compromised once opened. We strongly recommend reviewing product details, specifications, and usage instructions prior to purchase, and contacting our customer service team for any inquiries or clarifications.

• Repairs are free of charge.
• Adjusting contacts is free of charge.
• Changes or additions to cases will result in additional charges.
• Re-shading that is different from the original lab slip and requires stripping and new application will incur an additional charge.
• Additionally, repair cases that are being sent to our office will not be provided a shipping label. 
• A Shipping method will also need to be chosen by the customer and paid for, for the return of the repair from our office.

• Product received is different from the product ordered online.
• Product or material is clearly defective or milled in the wrong shade/material and cannot be used.

Once your return has been received and inspection has been completed, we will send an email informing you that we have received the returned item.

Our team members will contact you to discuss the return process further.

If you have completed the steps mentioned above, but have not received a correction, please email us Jbmillingcenter@Gmail.Com

Product must be shipped to the address below:

JB Milling Center

75 Armour Pl. Suite 203Dumont NJ 07628

We do not provide return shipping labels. Shipping charges are non-refundable. If you receive a refund, the return shipping fee will be deducted from the refund.

The arrival time of the exchanged product may vary depending on the shipping method you choose.

If you ship a product valued more than $75.00, please consider using a traceable delivery service or purchasing shipping insurance.

We do not guarantee that we will receive your returned goods.